{"id":1191,"date":"2023-01-08T14:29:28","date_gmt":"2023-01-08T14:29:28","guid":{"rendered":"https:\/\/udo.com.sg\/shop\/?page_id=1191"},"modified":"2023-01-08T15:01:03","modified_gmt":"2023-01-08T15:01:03","slug":"return-exchange-policy","status":"publish","type":"page","link":"https:\/\/udo.com.sg\/shop\/return-exchange-policy\/","title":{"rendered":"Return & Exchange Policy"},"content":{"rendered":"\t\t
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Return & Exchange Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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We are sorry to hear that you are considering to return\/ exchange. We are only able to accept the request<\/b> if:<\/p>\n

(1) the wrong item(s) was delivered to you
(2) damaged\/ defective item(s) was delivered to you; or
<\/span>(3) you did not receive your item(s)<\/span><\/p>\n

<\/p>\n

Please reach out to us the within 5 days<\/b> of receiving your order (if it was a wrong item or damaged\/ defective item) with your invoice number and the photo of the item received. Our sales team will assist you with the exchange of product.<\/p>\n

Please take note that we do not accept the request<\/b> if:<\/p>\n

(1) the item(s) was damaged\/lost by your own courier\/delivery man
(2) the item(s) was mishandled by you (or someone from your side) 
(3) change of mind (this include <\/span>ordered wrongly)
(4) product was used
(5) lost of original packaging (box)
(6) item(s) received more than 5 days<\/span><\/p>\n

When the return \/ exchange is approved, <\/span>We will resend the order with the original turnaround timeline and send the item(s) out via the same paid shipping method. Delivery is non-refundable.<\/p>\n

We reserve the right to amend, vary or modify these Terms at any time, without giving prior notice to you and such amendments shall be effective immediately upon inclusion\/publication of such amendment on the Website and issued Invoice<\/span>.<\/span><\/p>\n

<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Return & Exchange Policy We are sorry to hear that you are considering to return\/ exchange. 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