FAQ
1. What is the different between Offset and Digital print?
2. How to check the product's cost?
3. How place order?
4. What is the order procedure?
5. What is the payment mode available?
6. What is the artwork specification for printing?
7. Some of the product link in the website is not working?
8. Can I request for Sample print?
9. Do you provide free delivery?
10. Can I opt for Self-collection?
11. Does your product come with warranty?
12. Do you provide free design?
                     
1. What is the different between Offset and Digital print?
                     
Offset printing uses etched metal plates that apply ink onto a sheet of paper. The setup for offset printing is generally significantly more time consuming and expensive than digital printing. ... On the other hand, Digital printing uses electrostatic rollers—called “drums”—to apply toner onto the paper.
For prospective print customers, the difference between offset printing and digital printing is that digital printing is better suited for short run or lower quantity printing (i.e. starting at 10 copy) and offset printing is better suited for higher volume printing (i.e. starts being economical 500+ identical copies)
                     
2. How to check the product's cost?
                     
1. Look for ' Price List ' link from the top of the page
Or scroll to the bottom to search for the product you are looking for.
2. After clicking on the product link, you will be directed to the product's page and all the cost/material/quantity 
     will be listed in the table.
Eg 1: if you are looking for 100 pcs of 250gsm Artcard (without any finishing); the cost will be $12.90
Eg 2: if you are looking for 200 pcs of 250gsm Artcard + matte lamination; the cost will be $25.80 + $4.30 =  $30.10
3. Email your spec  to sales@udo.com.sg if the material/finishing is not listed in the table.
     (we will reply you within same working day ( cut off time 4pm)
                     
3. How place order?
                     
1. Click on 'Contact Us' and submit your artwork through our order form
2. Email your artwork to sales@udo.com.sg and provide us with the information as follow:
a. Company name b. Contact person c. Contact number
d. Product e. Material f. Quantity g. Additional Finishing
                     
4. What is the order procedure?
                     
1. Submit your artwork/enquiry through our order form and provide us with the spec for your order.
2. We will provide you with the final quote for your approval.
3. Upon approve for the quotation, we will send you a pre-printing preview, invoice and bank account information.
4. Customer to double check the artwork and spec stated in the invoice and proceed to make payment for the order.
5. Email your payment proof to sales@udo.com.sg.
6. We will verify the payment within the next working day and proceed with the production immediately.
7. We will inform customer when the order is ready for collection via email.
                     
5. What is the payment mode available?
                     
1. Internet banking / UOB Cash Deposit Machine
     Name                 : UDO PRINT PTE LTD
     Bank                   : UOB Bank Limited
     Acct No.            : 355-311-377-4
     (Pls indicate invoice number/company names as reference for Internet Banking)
2. Cheque (payable to) : UDO PRINT PTE. LTD.
3. Paynow : Unique Entity Number (UEN) -- 201437070RUDO
                     
6. What is the artwork specification for printing?
                     
In order for us to produce a better quality print product, below will be some of the important requirement for the artwork. To expedite the order, it will be good if you can double check if your artwork has meet the requirement below before sending to us:
a. File Format for printing : pdf (Preffered), jpg (Preferred), ai, , psd, tiff and eps
*Note that files submitted in other formats may require extra processing time
b. 2mm bleed all edge is required
On a printing, bleed is an extentionof the edge of the artwork. The artwork  will be printed on a large sheet of paper and then trimmed down to actual required size. If you do not allow for a 2mm bleed around the artwork, any misalignment while cutting will result with the artwork not running to the edge of the paper. Bleeds ensure you get the results you need ( especially your artwork has any color or background running to the edge of the paper)
c. CMYK Color Format
All artwork need to be in CMYK color format ( instead of RGB color format ) as all our printer is using CMYK color for printing.
The print out color may look differently if the artwork is in RGB format which is for viewing purposes only.
d. Minimum Artwork resolution 300dpi
All file formats must have a minimum of 300 dpi (dot per inch) resolution. The images designed for the web are usually at a low screen resolution of 72 dpi and are not suitable. Print images need to be created at 300 dpi or there will be a substantial drop in the image quality.
e. Embed all images/photos used in the illustrator and indesign file
All linked images used or placed in the illustrator and indesign file will not be embed in the file by default. Please ensure embed all the linked file before submitting your order. 
f. Safe zone
All important elements (text, images, logos, etc.) must be kept at least 4mm away from the edge ( trimming line). Anything too close to the edge may be cut off during bulk trimming.
g. Overprint setting in Illustrator and Indesign
Anything set to "Overprint" in Illustrator or Indesign will not be printed out. Please ensure the "Overprint" setting is unchecked for all the things in the file you wish to print out.
                     
7. Some of the product link in the website is not working?
                     
We are in the midst of updating our website and products. If you found some of the products you are looking but link is not working, you may simply email to sales@udo.com.sg. We shall reply you within 1 working day.
                     
8. Can I request for Sample print?
                     
We do provide sample for confirmed order ( more than $100 for single product ). However, below is some of the information to take note:
1. The sample print may not be in actual size (depending of the product) and will require additional 1-2 working day processing time.
2. Customer will need to view the sample in our office, charges of will be applied if delivery of sample is required.
3. Due to the complex nature of reproducing a full spectrum of colors by blending 4 colors of ink (Cyan, Magenta, Yellow, and
    Black), all sample print and actual run production will have 5-15% color variance.
4. Charges of $18 will be applied if customer wish to withdraw the job after viewing the sample.
                     
9. Do you provide free delivery?
                     
We are arranging delivery on behalf by using 3rd party logistic company. Hence, the delivery will be chargeable. Kindly contact our salesperson for the delivery charge for your order.
                     
10. Can I opt for Self-collection?
                     
Yes! We recommend you to do self-collection from our office located at 59, Ubi Ave 1, Bizlink Centre, Singapore 408938.
Just let our salesperson know when you wish to do self-collect for your order.
                     
11. Does your product come with warranty?
                     
Our products do not come with warranty. Please inspect your products imediately when you receive it.  In the event that you discover any defect, please contact us within 3 days. We do not take any responsibility for any complaint afterwards.
                     
12. Do you provide free design?
                     
Sorry as we do not provide free design. You may contact our salesperson for the design cost if you need design services.